Auction - Bidding on an auction is done in specified increments. The user with the highest sucessfull bid "wins" the auction and the ability to purchase the item. Auctions use Proxy Bidding (see definition below).

Dutch Auction -The final item price is the lowest successful winning bid by the highest bidders.

Fixed Price Item - All Fixed Price items are Buy Now.

Trade - To trade an item, begin by making a trade offer. The "Seller" can Accept or Decline your offer. If your offer is declined the "Seller" might send a counter offer. You can make multiple offers on any Trade listing. There are no bidding or buy now features.

Classified Ad - To purchase an item listed in a classified ad you begin by contacting the Seller with your offer. There are no bidding or buy now features.

Proxy Bidding - An automatic method of bidding that increases your bid to the next lowest price when another user bids on the same item. Your bid is increased until your maximum bid amount is reached or the auction ends.

Ask The Seller - At the bottom of every listing there is a "Comments" section where you can ask the Seller a question, or view previous questions from other users.

When submitting a question to a Seller, the message gets sent directly to their email address on file. The Seller can respond by following the link in the email.

To ask the Seller a question:

1. Log into your account.
2. Go to the Item listing.
3. Scroll down to the section marked "Comments."
4. Click the text "Ask the seller a question." This will take you to a Contact User form.
5. Enter your message.
6. Click "Send" button.

Introducing FeverBid Buyer Protection

FeverBid hosts the dispute resolution process when buyers claim to a seller that their item was not received or the item they received is different from what was described in the listing. The on-FeverBid resolution process is the primary avenue for settling disputed FeverBid transactions and is designed to:

• Help buyers and sellers resolve disputes in fewer steps, and provide buyers with a more familiar ecommerce resolution experience.
• Offer an option to contact FeverBid if buyers and sellers can't reach resolution themselves. We'll take a more active role in ensuring transaction problems are resolved.

FeverBid Buyer Protection Policy

All purchases by eligible buyers that meet these conditions and do not fall within an exclusion or coverage limitation are covered by the FeverBid Buyer Protection Policy. Please note that the FeverBid Buyer Protection Policy applies only to the transaction; it is not a product warranty of any kind or a solution for buyers' remorse. This Policy is subject to all of the terms and conditions of FeverBid.com.

To take advantage of the FeverBid Buyer Protection Policy, buyers should first contact the seller and attempt to resolve the issue. If the buyer doesn't hear from the seller or can't resolve the issue with the seller, they can file a case under the FeverBid Buyer Protection Policy.

Buyers permit us to make a final decision, in our sole discretion, on any claim that a buyer files with FeverBid under the FeverBid Buyer Protection Policy.

Conditions under which a case can be filed under the FeverBid Buyer Protection Policy

Buyers can file a case under the FeverBid Buyer Protection Policy when all of the following are true:

• You are an eligible buyer (see Buyer eligibility).
• You completed a purchase of an eligible item on FeverBid and submitted a claim within 45 days from the date of payment.
• You purchased the item on FeverBid by using the Pay Now option, third-party checkout, or an FeverBid invoice.
• You paid for the item in one lump payment (transactions involving multiple payments, such as a deposit followed by a final payment, are not covered).
• You used one of the following methods listed below:
  • PayPal
  • ProPay
  • Moneybookers
  • Paymate
  • Credit card or debit card processed through the seller's Internet merchant account
  • Bill Me Later

FeverBid Buyer Protection is not available if you have paid using payment methods not specified in this policy.

• The item is not excluded from the FeverBid Buyer Protection Policy (see Exclusions).
• There is a good faith dispute between you and the seller regarding the item. A good faith dispute can include cases such as:
  • You did not receive the item within 3 days of the estimated delivery time provided on the transaction's Order details page (or 7 days after payment, if no estimated time was specified). We may lengthen this period where necessary, for example based on the type of shipping provided or the buyer's location.
  • You received an item that was different from the one described in the listing (for example, you purchased a book, but received a hat).
  • You received an item that was not as described in the item description.

A good faith dispute does not exist if you improperly claim that the seller has not fulfilled the transaction, if you claim you never received an item when in fact you did, or if you claim the item was different from the item description but the seller can prove otherwise. Moreover, a good faith dispute does not include buyer's remorse (that is, the item delivered was as described in the item description, but you no longer want the item regardless of the reason).

• You have not initiated another form of resolution processing, including a credit card chargeback (if you paid by credit card) or a PayPal Buyer Protection claim (if you paid by PayPal).

Exclusions from FeverBid Buyer Protection

The FeverBid Buyer Protection Policy does not cover services and some kinds of goods; false, abusive or illegitimate claims, or purchases where you have been or may be compensated by a third party. The following purchases are excluded:

• Items that violate our prohibited or restricted items policy.
• Items eligible for protection under FeverBid's Business Equipment Purchase Protection.
• Items listed or that should be listed (under our listing policy) in these categories:
  • Motors (except "Parts and Accessories")
  • Real Estate
  • Classified Ads
• Items purchased on FeverBid.half.com

Buyer eligibility and other restrictions

Only buyers who have purchased items on the United States' FeverBid.com site are eligible for the FeverBid Buyer Protection Policy. Buyers who file a case through FeverBid Buyer Protection, but who did not purchase an item on the US FeverBid.com site, will be redirected to the existing resolution process for the site they used, if any. Sellers will use the resolution process initiated by the buyer. Resolution responsibilities and protections are outlined on the site of registration.

Buyers who we believe are attempting to commit or committing fraud are governed by the "Abusing FeverBid" conditions of our User Agreement. Fraud in this case can include, but is not limited to, making claims that are not backed by a good faith dispute, making claims in addition to attempting to receive reimbursement from another source (e.g., a credit card chargeback), or any other means by which one can unjustly benefit from FeverBid Buyer Protection. Buyers who fall under the "Abusing FeverBid" conditions are subject to our remedies as described in the User Agreement. In addition, we reserve the right to temporarily, indefinitely, or permanently suspend your coverage under the FeverBid Buyer Protection Policy, immediately and without prior notice, if we suspect abuse, excessive claims, tampering, or interference with the proper working of FeverBid Buyer Protection.

Fraudulent charges not covered

Fraudulent charges to a credit card or a PayPal account are not covered by the FeverBid Buyer Protection Policy. If you notice any charge on your PayPal account that you did not authorize, report this in the PayPal Resolution Center. Fraudulent charges made through your credit card should be resolved with your credit card company.

Resolution of cases under the FeverBid Buyer Protection Policy

Buyers who have been unsuccessful in resolving a problem directly with a seller can contact FeverBid via the Resolution Center. We will review the case, run a fraud check, and confirm where necessary that the buyer has already attempted to work with their seller. If the buyer is in good standing and the case meets the requirements of this policy, we will review additional transaction information to determine if the case is ready for resolution. For example, we may review the messages sent between the buyer and seller through FeverBid's messaging system. Depending upon the nature of the case, resolution may not be proper at that time. For example, if the item is still in transit, we may ask the buyer to wait.

If the case is ready to be resolved, FeverBid will contact the seller about the case. The seller will have 7 days (or 10 days, in case the transaction is cross border) to respond to the claim. There may be circumstances that warrant FeverBid’s acceleration of the resolution of the case. If the case is based on an "item not received" claim, then a resolution would include:

• Responding to the case by providing proof of delivery (for items valued over $250, we also require signature confirmation)
• Coming to an agreement with the buyer to send the item or a replacement item

or

• Refunding the buyer up to the full transaction amount

If the case is based on an "item not as described" case, the resolution would include:

• Responding to the case by providing proof to FeverBid that the item was described properly (for example, providing documentation that supports "original," "first edition," or similar claims)
• Agreeing to send a replacement item after the buyer returns the original, if this is what the buyer would prefer

or

• Refunding the buyer up to the full transaction amount

Unless resolution of the case is accelerated, after 7 days (or 10 days in the case that the transaction is cross border), FeverBid will check with the buyer to see if they are satisfied. If the buyer is satisfied, the case is closed. If we don't hear back from the buyer within an appropriate time, we won't refund them or hold the seller accountable for the transaction. If the buyer is still working with the seller or does not respond, we'll check back in another week.

If the buyer informs FeverBid that no resolution has been reached, FeverBid will review the case. If we find "item not received" cases in the buyer's favor, FeverBid will refund the cost of the item and original shipping to the buyer. If we resolve "item not as described" cases in the buyer's favor, we will in most circumstances ask the buyer to return the item to the seller which will be at the buyer's expense (unless FeverBid opts to pay for return shipping). Once the item has been returned to the seller, FeverBid will refund the cost of the item and original shipping to the buyer.

Refunds will be made with a PayPal credit. Buyers with an active PayPal account will simply log in to PayPal to claim the refund. Buyers without a PayPal account will be asked to create one with their FeverBid registered email address to claim the refund. Full details on PayPal accounts can be found in the PayPal User Agreement. If in the unlikely event we are unable to send refunds to a PayPal account, we may provide refunds in another form, including a voucher redeemable for purchases on FeverBid. Refunds will not be made in any other manner.

If the seller resolves the case by refunding the buyer after the case is opened but before the buyer contacts FeverBid further, FeverBid will credit the seller’s final value fee for the sale automatically. If the buyer did not pay using PayPal, we’ll confirm the refund with the buyer before returning the final value fee to the seller. The insertion fee and other fees will not be refunded. For claims where a determination is made against the seller by FeverBid, the seller will not receive a refund on his or her PayPal or FeverBid fees associated with the transaction.

There may be times when FeverBid—in its sole discretion—opts to reimburse the buyer without any impact on the seller.

How sellers may be protected from losing a claim

For "item not received" claims, sellers are protected from losing a claim if they provide evidence of proof of delivery to FeverBid. Proof of delivery is tracking information from a shipping company that clearly displays:

1. the delivery status of the item as "delivered"
2. the date of delivery (which reflects the seller shipped within stated handling time)
3. the recipient's address, displaying at least the city/state or ZIP code (or the equivalent) of the address listed in either the FeverBid Order details page or the PayPal Transaction Details page

and

1. for items $250 USD (or local currency equivalent) or more, proof of the recipient's signature to confirm delivery is required

For "item not as described" claims, sellers may protect themselves from losing a claim if they provide clear documentation that the item was described properly. For example, claims may be resolved in the seller's favor when the seller provides documentation of any of the following situations:

1. the buyer complains that the item is used, not new, and the listing clearly describes the item as used
2. a defect in the item was correctly described by the seller
3. the item was properly described, but the buyer didn't want it after they received it
4. the item was properly described but did not meet buyers' expectations
5. the item has minor scratches and was listed as used condition.

Appeals

If a case is closed in the buyer's favor, a seller may appeal the decision by providing the appropriate documentation via the FeverBid Resolution Center. If the decision is reversed, the seller will be refunded the reimbursement amount back to the original reimbursement method, however, any FeverBid or PayPal fees associated with the transaction will not be refunded.

Reimbursements from sellers

We require FeverBid sellers to comply with our resolution process. Sellers permit us to make a final decision, in our sole discretion, on any claim that a buyer files with FeverBid under the FeverBid Buyer Protection Policy. If we resolve a dispute in the buyer's favor, we will refund the buyer for the cost of the item and the original shipping, and we will require the seller to reimburse us for the refund. Without limiting the foregoing, sellers may not have to pay a reimbursement for an FeverBid claim if they provide the documentation (for example, Delivery Confirmation or proof that the item was as described) indicated in the section above.  Other requirements for reimbursements from sellers:

• Sellers must have a reimbursement method on file with FeverBid.
• For transactions paid with PayPal, sellers agree to allow us to remove funds from their PayPal accounts to reimburse buyers. Sellers may change this reimbursement method by contacting FeverBid.
• Where there are insufficient funds in PayPal accounts, transactions are not paid with PayPal, or where PayPal is not the reimbursement method of a seller, we will require another reimbursement method.

For future claims where a determination is made against the seller, we will notify the seller and continue to charge the sellers preferred method for any reimbursements made under the FeverBid Buyer Protection Policy. Changing a reimbursement method will not affect FeverBid's use of a payment method on file for other purposes (such as payment of FeverBid fees). If sellers do not provide FeverBid with a valid reimbursement method, we may collect amounts owed using other collection mechanisms, including retaining collection agencies. We may also suspend or restrict sellers from trading on our sites until payment is made.

Relationship between FeverBid Buyer Protection and other resolution methods (PayPal Buyer Protection, and credit card/debit card chargebacks)

The FeverBid resolution process is the primary avenue for settling issues with on-FeverBid transactions. However, buyers will still have the option to continue with the PayPal system instead, or to file a chargeback if they paid using a credit card. Once a buyer selects a system, FeverBid, PayPal, or chargeback, they are required to use that system for the duration of the case.

Here are the basic principles behind how FeverBid manages dispute resolution between FeverBid, PayPal, and chargebacks:

• FeverBid Buyer Protection is the primary program for settling issues with FeverBid transactions.
• No double consequences for sellers, and no double refunds for buyers.
• Chargebacks override all other disputes.

PayPal Buyer Protection

Buyers who make a purchase on FeverBid.com using PayPal may still file a dispute using PayPal Buyer Protection. If a buyer chooses to resolve the dispute through PayPal, then the FeverBid Buyer Protection Policy will not apply (instead, PayPal Buyer Protection will apply). If resolution on a case is reached by FeverBid, then PayPal will close future claims regarding the same transaction that are made through PayPal Buyer Protection.

Chargebacks

Chargebacks filed on an FeverBid transaction will close all claims filed with FeverBid or PayPal.

A seller found at fault for an FeverBid Buyer Protection claim, who provides reimbursement to a buyer then loses a chargeback, may appeal the FeverBid Buyer Protection decision by providing evidence of the lost chargeback through the FeverBid Resolution Center. If the appeal is granted, the seller will be refunded the reimbursement amount.

Buyers who file a chargeback after receiving a refund are abusing FeverBid Buyer Protection and maybe subject to consequences outlined in our abusing FeverBid policy.

What happens if a buyer believes an item is not authentic?

Items that are suspected of being counterfeit are covered by the FeverBid Buyer Protection Policy, subject to these additional terms:

• Sellers and buyers must work together in good faith during the resolution process to satisfy buyer concerns that an item may not be authentic. For example, sellers should provide the buyer with appropriate documentation or other assurances, if such information is available.
• Where the seller is not able to satisfy the buyer's concerns that the item is not authentic, sellers agree that the buyer may return the item, and buyers agree to return the item to the seller (except as outlined below). Costs of return shipping may be paid by the buyer or FeverBid, in our sole discretion, unless otherwise agreed upon by the buyer and seller. Due to the unresolved dispute regarding the authenticity of the item, sellers must not later list, advertise, or offer for sale the item on any FeverBid site or service around the world (including our subsidiaries, joint ventures, and other members of the FeverBid corporate family).
• Buyers are not obligated to provide third-party confirmation that an item is counterfeit to open a claim. However, in some cases, a buyer may have written confirmation that the item is counterfeit from a reliable third party (such as the manufacturer or law enforcement). In those cases, buyers agree to cooperate with FeverBid to ensure the proper disposal of the counterfeit item. For example, buyers may be asked to certify that the item has been destroyed or send the item to the rights owner or other appropriate third party for disposal. Any costs associated with this destruction or disposal may be paid by FeverBid, in our sole discretion.
• Covered claims that meet the above conditions and are not excluded from Buyer Protection may be considered as criteria, infringement, or a violation by the seller of our prohibited and infringing items policy. As a result, FeverBid may impose sanctions on the seller, up to and including suspension of the seller's account.